Additional Information

Shipping Info

 

UPDATE 4-19-16:  INTERNATIONAL CUSTOMERS ONLY. DUE TO THE INCREASE IN SHIPPING COSTS FOR LARGER PACKAGES, IT IS THE DISCRETION OF FENIX OUTFITTERS AS TO WHEN WE WILL SHIP AT THE $15 FLAT RATE.  ISOLATED SHIPPING AREAS HAVE AN EXTRA SURCHARGE THAT CAN BE AS HIGH AS $75.  IN SUCH CASES, WE WILL NOT BE ABLE TO SHIP AT THE $15 FLAT RATE.  YOU WILL BE GIVEN THE OPTION TO PAY THE ADDITIONAL SHIPPING.

UPDATE 2-26-15:  INTERNATIONAL CUSTOMERS ONLY.   Due to rising International shipping costs over the past several years, effective Feb. 26, 2016, International orders will be shipped at a flat rate of $15.00 U.S. Post Office First Class Mail.  The customer can upgrade shipping for an additional cost during the checkout process. DUE TO THE INCREASE IN SHIPPING COSTS FOR LARGER PACKAGES, IT IS THE DISCRETION OF FENIX OUTFITTERS AS TO WHEN WE WILL SHIP AT THE $15 FLAT RATE.  ISOLATED SHIPPING AREAS HAVE AN EXTRA SURCHARGE THAT CAN BE AS HIGH AS $75.  IN SUCH CASES, WE WILL NOT BE ABLE TO SHIP AT THE $15 FLAT RATE.  YOU WILL BE GIVEN THE OPTION TO PAY THE ADDITIONAL SHIPPING.

UPDATE 11-21-14:  NEW INTERNATIONAL SHIPPING POLICY
Due to the high number of fraudulent orders from international addresses, we have had to change our shipping policy as follows:

First-time international customers have two options to pay for their first order:  (1) Using PayPal, which is preferred; (2) You can email
support@fenix-store.com with the products you want to order, along with your shipping address and phone number.  We will then create an invoice and send you an electronic invoice for payment.  Once that is paid, we will ship the products.

After your first international order, you can order on our website using a credit card; however, we prefer you continue using PayPal in order to expedite processing as quickly as possible.

UPDATE 4-21-14:  Due to the large amount of lost packages shipped to these countries, we are no longer able to ship to:  Argentina, Brazil, Chile, Cyprus, Estonia, Greece, Guatemala, Malaysia, Mexico, New Zealand, Philippines, Romania, Russia, South Africa, Turkey, and Ukraine. This list is not all-inclusive, and other countries may be added at the company's discretion. 

All customers are urged to read the appropriate section below (USA shipments or international shipments).  If you have any questions, please email support@fenix-store.com prior to placing your order.

FRAUD PREVENTION MEASURES

In an effort to reduce the increasing fraud attempts on internet sales, we reserve the right to request that you pay for your order using an electronic invoice we issue.  We take each order on a case-by-case basis.  We do encourage customers to pay using PayPal since it screens the credit card for us AND it provides the customer with seller fraud protection.  WE CONTINUE TO ACCEPT ALL CREDIT CARDS.  In some instances, we will refund your credit card payment and send you an electronic invoice.  Please understand it is a measure to reduce our losses due to fraudulent orders.

 

Shipping Within the USA

  • FREE SHIPPING on all orders shipping to a USA address. We will ship by the least expensive method with our free shipping policy.  FREE SHIPPING IS TO ONE ADDRESS FOR THE FULL ORDER.
  • During checkout, you will have the option to upgrade your shipping (at your cost) **See shipping options below.
  • Orders placed by 2:00 p.m. Central Time ship the same day
  • Our Shipping Department and offices are closed on the weekends and major holidays
  • You will get a confirmation email when your order is placed and another email with your shipping tracking number once your label is created.
  • Please check the order confirmation email to ensure all shipping information is correct
  • If you need to change anything with your order once it is placed, is is important that you immediately call our office at 800-616-1326 (during office hours).  We ship fast so you will want to call to make the changes before we begin processing!
  • If you need to provide special instructions with your order, please enter that information in the Comments Section of your order.
  • Fenix Store reserves the right to require a signature on a package shipment


USA Shipping Choices and the Delivery Time Offered by the Independent Carriers

  • First Class Mail: Our most cost conscious option; only suited to very small/light packages. 1-7 days in transit.
  • USPS Priority Mail: 2-3 days to most destinations. Best option for orders shipping to APO/FPO, PO Boxes, AK, HI, PR and Guam. The Post Office does NOT guarantee a 2-3 day delivery time on this service. That is an estimate.
  • USPS Express Mail: USPS Express Mail is available for all US and Protectorate addresses. In-transit time is 1-2 days. Orders must be placed before 11:00 AM Eastern Time (EST) to ship same business day.
  • UPS Ground: 1-5 days in transit (this is an estimate). Superb track-ability and reliability, fixed in-transit times.
  • UPS 3-Day Select: Guaranteed 3 business-day delivery from date of shipment.  Orders must be placed before 11:00 AM Central Time (CT) to ship same business day.  UPS does NOT count Saturday and Sunday in the 3 days. If you order AFTER 11:00 AM, the date of the order is NOT counted as day 1. The following day is counted as day 1.
  • UPS 2nd-Day Air: Guaranteed 2 business-day delivery from date of shipment. Orders must be placed before 11:00 AM Central Time (CT) to ship same business day.   UPS does NOT count Saturday and Sunday in the 3 days.  If you order AFTER 11:00 AM, the date of the order is NOT counted as day 1. The following day is counted as day 1.
  • UPS Next-Day Air Saver: Guaranteed to arrive by 3 PM the next business-day from date of shipment. Orders must be placed before 11:00 AM Central Time (CT) to ship same business day. If you order AFTER 11:00 AM, the date of the order is NOT counted as day 1. The following day is counted as day 1.
  • UPS Next-Day Air: Guaranteed to arrive by 10:30AM the next business-day from date of shipment. Orders must be placed before 11:00 AM Central Time (CT) to ship same business day. If you order AFTER 11:00 AM, the date of the order is NOT counted as day 1. The following day is counted as day 1.
  • UPS Next-Day Air Early AM: Guaranteed to arrive by 8:30 AM the next business-day from date of shipment. Orders must be placed before 11:00 AM Central Time (CT) to ship same business day. If you order AFTER 11:00 AM, the date of the order is NOT counted as day 1. The following day is counted as day 1.

 

International Shipping Policies

  • PLEASE NOTE: Many international countries require the customer to pay customs fees/duties/taxes to accept the package.  Please check in your country to determine how much you will pay to receive your package.  If you refuse the package once it arrives in your country, when we receive the package back in our warehouse, we will refund your money LESS THE SHIPPING WE INTIALLY PAID.
  • Due to the rising internationl shipping costs over the past several years, effective Feb. 26, 2016, international orders will be shipped at a flat rate of $15.00.  The custsomer can upgrade shipping for an additional cost during the checkout process. 
  • SHIPPING IS TO ONE ADDRESS FOR THE FULL ORDER.
  • If you would like to upgrade your shipping method at any time, you will have that option during the checkout process.  If you would like to ship using DHL, please ask for shipping quotes in the Comments Section of your order.  We will contact you with the shipping rates.  Once you accept and pay those rates, we will ship via DHL.  
  • Orders placed by 2:00 p.m. ship the same day
  • Our shipping department and offices are closed on the weekends and major holidays
  • You will get a confirmation email when your order is placed and another email with your shipping tracking number once your label is created.
  • Please check the order confirmation email to ensure all shipping information is correct
  • If you need to change your order, please call our office or email support@fenix-store.com immediately.  We read all emails everyday prior to shipping. Orders ship the same day or the morning following order placement so if you need to make changes, you have to do it quickly.  Otherwise, your order will be shipped normally within 24 hours.
  • If you need to provide special instructions with your order, please enter that information in the Comments Section of your order.
  • VERY IMPORTANT INFORMATION.  PLEASE READ:  When your package is shipped by U.S. Post Office First Class Mail, you will get a tracking number once your shipping label is printed.  This tracking number will track your package UP TO THE POINT OF LEAVING THE USA.  Most international packages depart the USA through Chicago.  In Chicago, your package is given to your country's postal system for delivery. USUALLY tracking stops at this point.  However, some countries are starting to provide shipping to your address. For most countries, when you track the number, it will look as though the package is "stuck" in Chicago (or another US city).  That just means the package left the USA and is in the hands of your country's shipping carrier.
  • HOW LONG WILL IT TAKE FOR MY PACKAGE TO ARRIVE? Every country's postal system is different.  It also depends on the shipping class you select.  Some countries shipping time is as much as 30 days.  The average shipping time to all countries is 10 days.
  • WHAT IF MY PACKAGE DOESN'T ARRIVE? After 30 days, the Post Office allows us to begin a claims process. 

 

USA AND INTERNATIONAL INFORMATION

  • WHAT IF I TYPE OR PROVIDE AN INCORRECT ADDRESS WHEN PLACING MY ORDER? Shipping labels are automatically generated based on the Ship To Address you enter when placing your order.
  • If the package is returned to us because the address was insufficient, you will be charged shipping charges to reship the package. 
  • If you decide you don't want the package reshipped, you will be refunded your purchase price less the shipping charges we paid for the first shipment.