Warranty and Returns Info

In the rare case that you have a problem with your light, or you just want to return it for something different, we've got you covered! Please read through your options below.   

Fenix Store Customer-Friendly Return Policy

**FREE RETURN SHIPPING FOR ITEMS PURCHASED FROM FENIX STORE!** 

Accidental damage? If you purchased the Extend product protection, you can learn more and file a claim for your damaged item HERE.

Lost/damaged/stolen during shipment? If you purchased the Extend shipment protection plan, you can learn more and file a claim HERE. 

Is your Fenix light working just fine but you want to return it for a refund or something different? No problem! All fully functioning items purchased from Fenix-Store.com can be returned within 30 days of purchase for a full refund or store credit. To return a fully functioning product for a refund or store credit, click HERE.

- Option 1: Full refund, no questions asked.

- Option 2: Store Credit. If you choose store credit as soon as we receive your return and ensure it is still in like-new condition. You will also receive 1000 Lumen Bucks that can be used for discounts on purchases. 

Did you purchase your light from a retailer other than Fenix Store but want to exchange it at Fenix Store? No problem! As long as the light is fully functioning and in like-new, re-sellable condition, we'll take it and provide you with store credit that you can use to purchase whatever you'd like at Fenix-Store.com! You will also receive 1000 Lumen Bucks (our loyalty reward points program) that can be redeemed for discounts on items purchased at Fenix Store. To return a Fenix product purchased somewhere other than Fenix-Store.com, click HERE.

Fenix Store Warranty Claim Policy

Is your Fenix light not working correctly and you believe there is a manufacturing defect? As long as the item is within the warranty period, we'll take care of it! 

- Option 1: 15-day Free Replacement. Fenix Store will replace products with a manufacturing defect if you inform us of the problem within 15 days of purchase.

- Option 2. Store Credit. If you choose to return the item for store credit, you will receive that store credit as soon as the item is inspected and found to be defective which allows you to purchase something new/different without waiting for repair. (You will also receive 1000 Lumen Bucks which can be used for discounts on purchases). 

- Option 3: Factory repair service. The item will be inspected when received at the returns center and an assessment will be made to determine if the item is repairable. If the item can be repaired, it will be fixed and sent back to you as soon as possible. If the item cannot be repaired, a replacement will be sent. For this option, customers will have to pay for return shipping and wait for the inspection and repair process. Repairs can take several weeks, depending on service center workload and parts availability

For items purchased from Fenix-Store.com and returned for a warranty issue, click HERE.  For items purchased somewhere other than Fenix-Store.com, click HERE. 

Do you have a problem with your Fenix light but it's outside of the full coverage warranty period? We'll do our best to help but there is a chance that parts won't be available. To start your request for service on an out of warranty item, click HERE to request factory repair service (select Option 3 on the form). The item will be inspected when received at the returns center and an assessment will be made to determine if the item is repairable. If the item can be repaired, it will be fixed and you will receive an invoice for the cost of parts used to repair the item. For this option, customers will have to pay for return shipping and wait for the inspection and repair process. Repairs can take several weeks, depending on service center workload and parts availability. If the item is not repairable, a discount will be offered on the purchase of a replacement unit.

**Notes regarding returns for refund or store credit:

Note 1: Except in the case of defective items returned for a warranty claim, items returned for a refund or store credit must be in like-new, re-sellable condition. Additionally, except for items that can't easily be opened without damaging the packaging, the original packaging must not be torn. Your return must also contain all batteries and accessories that were originally included with the item. Items returned with damaged box packaging or with missing accessories or batteries may incur a restocking and processing fee that will be subtracted from the refund or store credit amount.  

Note 2: Your refund or store credit will be processed after we receive your item at our returns center and confirm the item's condition. Customers will receive store credit equal to the amount paid for the item if purchased at Fenix Store or the current listed price of the item on Fenix Store, if purchased at a different retailer.  

**Notes regarding returning a product for a replacement:

Note 1: To receive a replacement on a product with a manufacturing defect, you must contact us and let us know there is a problem within 15 days of your order date. We can help you trouble shoot to see if the issue can be resolved before returning it. If you return a product believed to be defective, our team will first test and verify that the product is defective. If no defects are found (user error) you will have the option to get your returned unit back or receive a refund/store credit depending on the return period. New products will not be sent as a replacement for non-defective items.

Note 2: If our investigation reveals that the included battery is defective, but not the flashlight, only the battery will be replaced. 

**Notes regarding return shipping labels for warranty claims:

For items purchased from Fenix Store and returned within the full warranty time period, we will provide a pre-paid return label at no charge if your choice of warranty option is an exchange or store credit. (Note: In order to use the pre-paid return label, you must be able to receive it via email and print it. If you cannot receive via email and print a label, you can still send the item back for return but you will have to pay for the return shipping cost.) 

A pre-paid return label will not be provided for lights purchased from another retailer or for lights being sent in for repair work outside of the full coverage warranty period. 

Frequently Asked Questions

1. How do I register my Fenix flashlight/headlamp?
   
   
2. What is the Fenix warranty?
   
   
3. What does the Fenix warranty cover?
   
   
4. How do I maintain my light?
   
   
5. How do I return a product from your website--I decided I don't want it.
   
   
6. My Fenix flashlight quit working within 30 days of purchase.  What do I do?
   
   
7. My Fenix flashlight is over 30 days old and it quit working.  I am still covered under the warranty. What do I do?
   
   
8. My Fenix flashlight is out of warranty.  What do I do?
   
   
9. How long does it take to get warranty or service work done?
   
   
10. Am I charged for warranty work?

 

ANSWERS

1. How do I register my Fenix flashlight/headlamp?
   New flashlight purchased should be registered by filling out the warranty registration form. This will earn you an additional 6 months of warranty added on to the standard 2 or 5 year warranty!
   
   
2. What is the Fenix Limited Lifetime Warranty?
   There are three categories of warranty. Check below to see which warranty applies to your product. The Fenix warranty covers the cost of repairing your unit. Note that the cost of shipping units to us for repair is not covered under warranty but we will pay for the shipping back to you after the repair is complete. Please note that a proof of purchase will be required to begin the warranty process.
    
   
   

   Fenix Products	Manufacturer's Warranty
   CATEGORY 1: Flashlights, Headlamps, and Bike Lights. (includes all lights which ship WITHOUT rechargeable batteries and those lights which ship WITH rechargeable batteries which can be removed from the light) Examples: TK series, LD series, E series, SD series, RC series, UC Series, Camping Lanterns, and UC35.	5 Years on the Light (1 year on the included rechargeable battery if there is one)  **If you register your light, your warranty is extended an additional 6 months
   CATEGORY 2: Flashlights, Headlamps, and Bike Lights which ship WITH a sealed battery pack which cannot be accessed by the customer. Example:  BC30R	2 Years on both the light and battery pack **If you register your light, your warranty is extended an additional 6 months
   CATEGORY 3: Accessories with electronic components Examples: Rechargeable batteries, battery chargers, bike mounts, and remote pressure switch	1 Year (no extended warranty offered)

   What is the Fenix Warranty?

   Product Type	Warranty
   Any flashlight, lantern, headlamp, or bike light that uses batteries which can be removed from the unit	5 year full-coverage warranty; limited lifetime warranty
   Any flashlight, lantern, headlamp, or bike light that features a built-in battery that cannot be removed from the unit	2 year full-coverage warranty; limited lifetime warranty
   Any battery, charger, remote pressure switch, or other accessory with electronic components	1 year full-coverage warranty; no lifetime warranty
   Non-electronic accessories such as filter and diffuser attachments	No manufacturer's warranty. 30-day free exchange for defective products

   Full-Coverage Warranty: All parts and labor are 100% free when an item is covered under the full-coverage warranty. Items in this period that are non-repairable will be replaced with a new unit at no charge (comparable model or store credit may be offered if the model in question is no longer available).

   Limited Lifetime Warranty: For the limited lifetime coverage, all labor is free but there may be a charge for replacement parts. Any parts used in the repair are charged at cost, without markup. Items in this period that are non-repairable will be replaced with a new unit at a significant discount (a comparable model may be offered if the covered item model is no longer available)

3. What does the Fenix warranty cover?
   The standard warranty covers manufacturing defects.  Accessories included with a flashlight (such as pocket clips, lanyards, and holsters) are not covered by the warranty.  Normal wear is not covered by the warranty.  Battery leakage is not covered under the warranty.  You are purchasing a high-quality flashlight, so it is recommended that you select high-quality batteries to the specifications for your light. All alkaline batteries will leak if left unused over a period of time.  If you aren't going to use your flashlight for 2 weeks or more, it is recommended you remove alkaline batteries to minimize the chances of battery leakage.  
   
   
4. How do I maintain my light?
   Please review this page for tips on flashlight maintenance.
   Before returning your light for repair, please see if performing some maintenance will correct the issue. Remember, maintaining your light according to these suggestions will provide a longer product life. (Even if you don't see your model, these maintenance tips apply to most lights.)
   
   Search on our Knowledge Base and FAQs page for your model for lots of questions and answers, including troubleshooting steps.
   
   
5. How do I return a product from your website--I decided I don't want it?
   We offer the option to return your product for a refund or for store credit within 30 days of purchase.  During the returns process you will have the option of selecting if you would like a refund back to your original payment method or a store credit applied to your account. CLICK HERE to set up your return.
   
   If you want to exchange a Fenix product that was purchased from another retailer, we will provide you with store credit that is equal to the current retail price, on Fenix-Store.com, of the item being returned. Except for warranty returns, we are only able to accept products that are in like-new, re-sellable condition. 
   
   
6. My Fenix flashlight quit working within 15 days of purchase or has a defect upon arrival.  What do I do?
   Any product which quits working in the first 15 days of purchase will be replaced with a new product. Please first search for you lights on our Knowledge Base and FAQs page and try the troubleshooting options available there. If the troubleshooting does not fix your issue, you can follow the instructions at the bottom of that page to set up a return. If a light with a battery carrier (TK35, TK35UE, BC30, TK41C, TK75, etc.) is returned and the only defect is the battery carrier, we may replace only that piece rather than the entire unit since the unit itself has no defects. This would also apply if it is found that only a battery is defective. If, after return and inspection, the product is deemed to be defective, we will replace it with the same model or, if the model has been discontinued, with the improved model or a similar item. 
   
   ADDITIONAL POLICY REGARDING ELITE SERIES CERAKOTE FLASHLIGHTS: Sometimes minor scuffs and scratches may occur to the lens during the coating process. These minor abrasions are not considered returnable defects so long as they do not significantly affect the use of the flashlight. Elite Series coating is expected to last at least a year with only minor wear. Excessive wearing of the coating before that time may qualify for free re-coating. Wear after one year of use is not warrantied.
   
   
7. My Fenix flashlight is over 15 days old, and it quit working.  I am still covered under the warranty. What do I do?
   All Fenix flashlights and other electronic products have some sort of warranty which you can view above. Fenix-Store will perform warranty work on Fenix products purchased through Fenix-Store and other some other select retailers. Customers purchasing from Fenix-Store are entitled to free return shipping for the life of the warranty. Customers who have purchased their flashlight from a different retailer will have to pay for return shipping but we will ship the product back to you at no charge. You will not be charged parts or labor for any warranty work.  Please first search for your light on our Knowledge Base and FAQs page and try the troubleshooting options available there. If the troubleshooting does not fix your issue, you can follow the instructions at the bottom of that page to set up a return.
   
   
8. My Fenix flashlight is outside of the full-coverage warranty period.  What do I do?
   Fenix offers a Limited Lifetime Warranty. There is a full-coverage period where both parts and labor are covered. See above for details. After the Full-Coverage period is over you have a Limited-coverage Warranty or the life of your light. Repairs will be made with no labor charges and, as long as parts are available from the manufacturer, you will only be charged for the cost of the parts needed to repair your light. You will have to pay for the cost of shipping the item to us but we will pay for shipping the item back to you after the light has been repaired. Please first search for your light on our Knowledge Base and FAQs page and try the troubleshooting options available there. If the troubleshooting does not fix your issue, you can follow the instructions at the bottom of that page to set up a return.
   
   If parts are no longer available for your flashlight, you will be offered a discount on the purchase of an upgraded model.
   
   
9. How long does it take to get warranty or service work done?
   Fenix-Store facilitates most repairs in our local Oklahoma Repair Center. For the products which can be repaired in our Oklahoma Repair Center, repairs are normally done within 2 weeks of receipt as long as parts are available.  There are times when we are out of stock on certain parts. You will be notified of the progress.
   
   
10. Am I charged for warranty work?
    For flashlights still under the full-coverage warranty, you will pay nothing if the light was purchased from Fenix-Store but may need to purchase a shipping label if the light was purchased from a different retailer.  You will not be charged parts or labor for warrantied flashlights. Fenix Store pays to ship the item back to its owner.
    
    For flashlights out of the full-coverage warranty period, return shipping will be free if the light was purchased from Fenix-Store. You may need to purchase a shipping label if the light was purchased from a different retailer. Customers will be charged for any parts needed to make the repairs but not for labor and shipping from our service center back to the customer will be free.