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Warranty and Returns Info

IMPORTANT INFORMATION CONCERNING FENIX PRODUCTS
(The message below is shared representing Fenixlight Limited, the manufacturer)

When purchasing Fenix products, it is important that customers are aware of the following:

  • Warranty work for Fenix lights is based on the light's serial number. The serial number is traced to a particular Fenix distributor. So when warranty work is required, the light will have to go back to distributor who original sold the flashlight regardless of where they are located in relation to you.

  • In the USA, your Fenix Warranty and Repair Center is determined by your serial number. There are two distributors in the USA that might fix your light. Know your seller and ask the seller where your warranty work will be done if needed. Any light purchased on Fenix-Store.com will be repaired here as well!

  • Warranty policies are set by Fenix the manufacturer. However, individual Fenix dealers/sellers determine return/replacement policies. Know your seller's policies to avoid any surprises.



We appreciate your support of Fenix products. We look forward to continuing to offer you the best lighting products on the market.

Fenixlight Limited

Shenzhen, China

Fenix products sold by Fenix Store will be serviced in the Fenix Wholesale Service department in Broken Arrow, Oklahoma.

Frequently Asked Questions

  1. How do I register my Fenix flashlight/headlamp?

  2. What is the Fenix warranty?

  3. What does the Fenix warranty cover?

  4. How do I maintain my light?

  5. How do I return a product from your website--I decided I don't want it.

  6. My Fenix flashlight quit working within 30 days of purchase.  What do I do?

  7. My Fenix flashlight is over 30 days old and it quit working.  I am still covered under the warranty. What do I do?

  8. My Fenix flashlight is out of warranty.  What do I do?

  9. How long does it take to get warranty or service work done?

  10. Am I charged for warranty work?

 

ANSWERS

  1. How do I register my Fenix flashlight/headlamp?
    New flashlight purchased should be registered by filling out the warranty registration form. This will earn you an additional 6 months of warranty added on to the standard 2 or 5 year warranty!

  2. What is the Fenix warranty?
    Below is the manufacturer's warrantyThere are three categories of warranty. Check below to see which warranty your product has. The Fenix warranty covers the cost of repairing your unit. New replacement units are not offered unless the item is not reparable. Note that the cost of shipping units to us for repair is not covered under warranty. Shipping back to you upon repair completion is offered at no cost. Please note that a proof of purchase may be required to begin the warranty process.
     

    Fenix Products Manufacturer's Warranty

    CATEGORY 1:
    Flashlights, Headlamps, and Bike Lights.
    (includes all lights which ship WITHOUT rechargeable
    batteries and those lights which ship WITH
    rechargeable batteries which can be removed from
    the light) Examples: TK series, LD series, E series,
    SD series, RC series, UC Series, Camping Lanterns,
    and UC35.

    5 Years on the Light
    (1 year on the included rechargeable
    battery if there is one) 
    **If you register your light, your warranty is extended an additional
    6 months

    CATEGORY 2:
    Flashlights, Headlamps, and Bike Lights which ship WITH
    a sealed battery pack which cannot be accessed by the customer. Example:  BC30R

    2 Years on both the light and battery pack
    **If you register your light, your warranty is extended an additional
    6 months

    CATEGORY 3:
    Accessories with electronic components
    Examples: Rechargeable batteries, battery chargers, bike mounts,
    and remote pressure switch

    1 Year (no extended warranty offered)

    What is the Fenix Warranty?

    Product Type

    Warranty

    Any flashlight, lantern, headlamp, or bike light that uses batteries which can be removed from the unit

    5 year full-coverage warranty; limited lifetime warranty

    Any flashlight, lantern, headlamp, or bike light that features a built-in battery that cannot be removed from the unit

    2 year full-coverage warranty; limited lifetime warranty

    Any battery, charger, remote pressure switch, or other accessory with electronic components

    1 year full-coverage warranty; no lifetime warranty

    Non-electronic accessories such as filter and diffuser attachments

    No manufacturer's warranty. 30-day free exchange for defective products

    Full-Coverage Warranty: All parts and labor 100% free. Items in this period that are non-repairable will be replaced with a new unit at no charge (comparable model or store credit may be offered if the model in question is no longer available).

    Limited Lifetime Warranty: All labor 100% free. There may be a cost for replacement parts. Items in this period that are non-repairable will be replaced with a new unit at a significant discount (comparable model may be offered if the model in question is no longer available)



  3. What does the Fenix warranty cover?
    The standard warranty covers manufacturing defects.  Accessories included with a flashlight (such as pocket clips, lanyards, and holsters) are not covered by the warranty.  Normal wear is not covered by the warranty.  Battery leakage is not covered under the warranty.  You are purchasing a high-quality flashlight, so it is recommended that you select high-quality batteries to the specifications for your torch.  All alkaline batteries will leak if left unused over a period of time.  If you aren't going to use your flashlight for 2 weeks or more, it is recommended you remove alkaline batteries to minimize the chances of battery leakage.  

  4. How do I maintain my light?
    Please review this page for tips on flashlight maintenance.
    Before returning your light for repair, please see if performing some maintenance will correct the issue. Remember, maintaining your light according to these suggestions will provide a longer product life. (Even if you don't see your model, these maintenance tips apply to most lights.)

    Search on our Knowledge Base and FAQs page for your model for lots of questions and answers, including troubleshooting steps.


  5. How do I return a product from your website--I decided I don't want it?
    We offer the option to return your product for a refund or for store credit within 30 days of purchase.  During the returns process you will have the option of selecting if you would like a refund back to your original payment method or a store credit applied to your account. CLICK HERE to set up your return.

    In the majority of cases, we are not able to accept returns on lights purchased from anywhere other than Fenix-Store. In the rare event that a flashlight not purchased on Fenix-Store is accepted you will be given a store credit only in an amount equivalent to the final retail price of the model in question at the lowest sale price (including coupon codes) within the last 90 days.

  6. My Fenix flashlight quit working within 30 days of purchase or has a defect upon arrival.  What do I do?
    Any product which quits working in the first 30 days of purchase will be replaced with a new product.  Please first search for you lights on our Knowledge Base and FAQs page and try the troubleshooting options available there. If the troubleshooting does not fix your issue, you can follow the instructions at the bottom of that page to set up a return. PLEASE NOTE: If a light with a battery carrier (TK35, TK35UE, BC30, TK41C, TK75, etc.) is returned and the only defect is the battery carrier, we may replace only that piece rather than the entire unit since the unit itself has no defects. This would also apply if it is found that only a battery is defective.

    ADDITIONAL POLICY REGARDING ELITE SERIES CERAKOTE FLASHLIGHTS:
    Sometimes minor scuffs and scratches may occur to the lens during the coating process. These minor abrasions are not considered returnable defects so long as they do not significantly affect the use of the flashlight. Elite Series coating is expected to last at least a year with only minor wear. Excessive wearing of the coating before that time may qualify for free re-coating. Wear after one year of use is not warrantied.

  7. My Fenix flashlight is over 30 days old, and it quit working.  I am still covered under the warranty. What do I do?
    All Fenix flashlights and other electronic products have some sort of warranty which you can view above. Fenix-Store will perform warranty work on Fenix products purchased through Fenix-Store and other some other select retailers. Customers purchasing from Fenix-Store are entitled to free return shipping for the life of the warranty. Customers who have purchased their flashlight from a different retailer may have to purchase their own shipping label. We will ship the product back to you at no charge. You will not be charged parts or labor for any warranty work.  Please first search for your light on our Knowledge Base and FAQs page and try the troubleshooting options available there. If the troubleshooting does not fix your issue, you can follow the instructions at the bottom of that page to set up a return.
     

  8. My Fenix flashlight is outside of the full-coverage warranty period.  What do I do?
    Fenix offers a Limited Lifetime Warranty. There is a full-coverage period where both parts and labor are covered. See above for details. After the Full-Coverage period is over you have a Limited-coverage Warranty or the life of your light. Repairs will be made with no labor charges and as long as parts are available from the manufacturer.  You will be charged for the parts needed to repair your light.  You are to pay shipping to the address provided in the Warranty and Repair Fom. We will cover shipping back to you after the light has been repaired. Please first search for your light on our Knowledge Base and FAQs page and try the troubleshooting options available there. If the troubleshooting does not fix your issue, you can follow the instructions at the bottom of that page to set up a return.

    If parts are no longer available for your flashlight, you will be offered a discount on the purchase of an upgraded model.

  9. How long does it take to get warranty or service work done?
    Fenix-Store facilitates most repairs in our local Oklahoma Repair Center. For the products which can be repaired in our Oklahoma Repair Center, repairs are normally done within 2 weeks of receipt as long as parts are available.  There are times when we are out of stock on certain parts. You will be notified of the progress.

  10. Am I charged for warranty work?
    For flashlights still under the full-coverage warranty, you will pay nothing if the light was purchased from Fenix-Store but may need to purchase a shipping label if the light was purchased from a different retailer.  You will not be charged parts or labor for warrantied flashlights. Fenix Store pays to ship the item back to its owner.

    For flashlights out of the full-coverage warranty period, return shipping will be covered nothing if the light was purchased from Fenix-Store. You may need to purchase a shipping label if the light was purchased from a different retailer. You will be charged for any parts needed to make the repairs. Fenix Store pays to ship the item back to its owner.

 

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