Returns and Exchanges
Satisfaction-Guaranteed Return and Exchange Policy
We strive for 100% customer satisfaction and our return policy is designed to help you feel comfortable making a purchase knowing you can return your light if you are not completely satisfied.
We also facilitate factory-authorized warranty and repair service performed by our distributor and wholesale partner, Land Run Brands/Fenix Wholesale. If you have a problem with your Fenix light and it isn't working correctly, please navigate to the Warranty and Repair Page to learn about this process and submit a return for warranty.
Accidental damage? If you purchased the product protection coverage from our partner, Extend, you can learn more HERE or file a claim HERE.
Lost/damaged/stolen during shipment? If you purchased an shipping protection from our partner, Extend, you can learn more HERE or file a claim HERE.
Please read through this policy before submitting your return. You'll find the link to start the return at the bottom of this page.
Return options:
- Option 1: Full refund back to your form of payment.
- Option 2: Store Credit (Gift Card). Get an added bonus if you choose to receive store credit (gift card) for your return. As soon as we receive your return and ensure it is still in like-new condition, we'll provide you with a gift card equal to the amount paid for the item plus an additional $5 above the value of your return!
- Option 3: Exchange: If you decide to exchange your purchased item for something different, you'll receive a 10% discount on the price of the new product!
** Returns must be initiated within 30 days of purchase for a refund or exchange and within 90 days of purchase to receive store credit (gift card). (Exception: Purchases made between 20 November and 24 December can be returned for refund or exchange until 31 January the following year.) **
Return Policies:
- All items returned for a refund, exchange, or store credit must be in like-new, re-sellable condition. Additionally, except for items that can't easily be opened without damaging the packaging, items must be returned in the original packaging and the original packaging must be in like new condition to avoid a restocking fee. Your return must also contain all the batteries and accessories that were originally included with the item. Where an item has been purchased as a part of a packaged bundle of multiple items, all items within that packaged bundle must be returned. (Bundles of items that are packaged separately can be returned separately.) Items returned with damaged box packaging or with missing accessories or batteries may incur a restocking and processing fee that will be subtracted from the refund or store credit amount.
- Fenix Store will only process returns and refunds for items purchased through www.fenix-store.com. You must have a valid Fenix Store order number.
- If possible, please use the original delivery package or pack the items securely to prevent damage in shipping.
- Refunds, exchanges, or store credit can only be processed once we have received and inspected all the items to make sure they are fully functional and in like-new condition.
If you return items 1) that were not purchased from Fenix Store, 2) that are not in their original condition, 3) that are without proper or missing packaging, 4) with items missing from the return delivery, 5) without following our return instructions, or 6) have otherwise failed to exercise reasonable care when taking care of and returning items, we reserve the right either to reject your return and decline to refund, or to deduct from those payments to be refunded to you reasonable repair or other similar direct costs that we have incurred, subject to applicable law.
To start your return of a fully functioning, like-new product for a refund, exchange, or store credit, please CLICK HERE.
If you want to return a defective item, please navigate to our warranty and repair page CLICK HERE.